Based on 302 traveler reviews
#2 of 8 hotels in Sarvar
Reviewed listopad 29, 2016 Trip type: Family
Dirty carpet in the room, dirty walls, mold in the bathroom. Uncomfortable beds and pillows.Limited dinner selection. Very busy all the meals.The only good thing is the location with free entrance to Sarvar termal spa and free wifi in the whole hotel.Stay away from room 256. We were here a few times , but this was the worst.
Stayed prosinec 2016
Reviewed listopad 06, 2016 Trip type: Family
Room was spacious and clean. Food (half board) is average quality..Drinks are overpriced (bottle of water 650 HUF, beer 950 HUF, 1 dl not-so-great wine 450 HUF). During busy hours there is a long queue at the front desk.
Stayed prosinec 2016
Reka_Horvath, Manager at Park Inn by Radisson Sarvar, responded to this review listopad 18, 2016
Dear Ákos11, Thank you for taking the time to write your review. We appreciate you bringing this matter to our attention. WE hope that we will see you soon. Kind regards, Réka Horváth
Brno, Czech Republic
Reviewed říjen 21, 2016 Trip type: Family
Hello, We visited this hotel after about eleven we were always satisfied. This time, however, the room lamps were dark, after complaints were replaced light bulbs, but taillight behind the bed needed for reading, employees refused to fix. Worst of all, however, was the carpet in the room 238 (in **** hotel), so dirty that perhaps even a pig would not want to live there. Overall, it can not be overlooked neglected maintenance included. It must, however, commend the high level of provided meals. Strange also that the hotel is occupied mainly by clients from the Czech Republic will not find this questionnaire in their own language.
Reka_Horvath, Manager at Park Inn by Radisson Sarvar, responded to this review říjen 23, 2016
Dear Vojtech K, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Our colleagues speak in Hungarian, German, amd English. We hope that we will see you soon. Kind regards, Réka Horváth
Tehovec, Czech Republic
Reviewed říjen 15, 2016 Trip type: Business
Hotel has problem with customer care. First time I visited aprox 3 years ago. From this date I'll come back 2-3 time per year. Every visit I have sense that all is a bit whiorse than previous :-(. Onky price are higher ( aprox 140 Euro I paid..). Service in restaurat, food and also cleaning ladies, They knocking early morning (between 8-9) and if you do not clean up in this time you're out of luck - no cleaning this day :-). Reception does not care on it ... My photos are after "cleaning" after my complaining.. I don't know what to say more ...
Reka_Horvath, Manager at Park Inn by Radisson Sarvar, responded to this review říjen 17, 2016
Dear Ivo S, We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. I asked my colleauges, and you did not noticed anything at our reception, so we could not solve the problem on the spot in aim to avoid any kind of solution. Our prices are very flexibly, it is depend the lengt of stay, or the season. We try to give all of our guest the best price. Our housekeeping is working all day long, so if they cannot make the cleaning in the morning, they coming back to the room in the afternoon. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. We are waiting for you for your next stay! Kind regards, Réka Horváth
Brno, Czech Republic
Reviewed říjen 08, 2016 Trip type: Family
good place to stay with family. We often stay in this hotel. In this moment we used silver card carlson all the stuffs were nice and quickly.With silver card I used better conditions so I am sure we come back again. But silver card is very important for me I would like know more informations how this card keep for more time.
Reka_Horvath, Manager at Park Inn by Radisson Sarvar, responded to this review říjen 14, 2016
Dear Martin S, Thank you very much for your review. It is very nice to hear that you enjoyed yor stay. You could find more information about Club Carlson Program: https://www.clubcarlson.com/ We hope that you will visit us again. Kind regards, Réka Horváth
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